How does LogiPhex help me choose a courier partner?

LogiPhex helps you compare available courier options using relevant factors such as serviceability, shipment requirements and available shipping information, helping your team make a more informed courier selection.

Can I manage multiple courier partners through LogiPhex?

Yes. LogiPhex is designed to bring supported courier partners into a centralized shipping workflow, helping you manage shipments and delivery operations without relying on separate courier portals for every task.

How does LogiPhex help with NDR and RTO management?

LogiPhex helps businesses identify and manage non-delivery cases through an organized workflow, giving teams better visibility into delivery exceptions and shipments that may move toward return.

Does LogiPhex support both B2C and B2B shipping?

LogiPhex is being built to support different logistics requirements, including eCommerce parcel shipping and B2B shipment workflows. Available courier options, services and commercial terms may vary depending on shipment type, weight, lane and business requirements.

How is LogiPhex priced?

Flexible shipping plans designed for businesses at different shipment volumes. The rate that applies to a shipment is shown before you book it, and the team can confirm the plan that fits your account.

How do I integrate my Shopify or WooCommerce store?

Shopify and WooCommerce are supported through the LogiPhex integration, and other systems can connect over the API. The team will confirm what applies to your setup and help you connect it.

How fast is COD remittance?

COD collections are reconciled and remitted according to the settlement cycle applicable to the merchant and courier partner, with a full breakdown per shipment.

How long does it take to start shipping?

An account with a rate card attached can book the same day. Scheduled cargo lanes take longer, because a lane needs a pickup location and a contract in place first.

Is there a monthly platform fee?

No. You pay for freight. The panel, the API, the tracking pages, the pickup locations and the integrations are not charged separately.

We ship both parcels and pallets. Does that require two accounts?

No. Depending on your business requirements, parcel and cargo shipments can be managed through the same LogiPhex account, giving your team better visibility across different types of logistics operations.

Can LogiPhex support enterprise and 3PL operations?

Yes. LogiPhex can support enterprise and 3PL logistics operations through centralised shipment management, multiple courier integrations, configurable workflows, performance visibility, and API-based integrations. Available features and service levels can be customised based on business requirements.

What does LogiPhex help businesses do?

LogiPhex helps businesses manage their shipping operations through technology, from handling shipments and courier partners to monitoring delivery performance, identifying potential issues and making more informed logistics decisions.

Does LogiPhex own trucks or warehouses?

LogiPhex is a logistics technology platform focused on technology, connectivity, data and automation. Rather than operating as a traditional fleet or warehouse business, LogiPhex helps businesses manage and coordinate their logistics operations through a technology-driven platform.

Who is LogiPhex built for?

LogiPhex is built for eCommerce and D2C businesses that want greater visibility and control over their shipping operations. The platform is designed to support businesses as their shipment volumes, courier relationships and logistics requirements grow.

How quickly will I hear back?

A rate card within one working day for standard parcel lanes. Cargo quotes take longer, because a lane is priced individually.

What do we commit to by taking a rate card?

Flexible shipping plans designed for businesses at different shipment volumes. Send your numbers and the team will confirm what applies before you commit to anything.

How does a courier aggregator work?

Businesses create or import orders, review available shipping options, select a courier and manage shipment progress through a centralised platform.

What is the difference between a courier aggregator and a courier company?

A courier company generally operates its own delivery network, while a courier aggregator provides businesses with access to multiple courier or logistics partners through a common technology platform.

Can I use multiple courier partners through LogiPhex?

LogiPhex is designed to manage supported courier partners through a centralised shipping workflow. Available courier options depend on the services and courier setup enabled for the account.

Can I use my existing courier contracts with LogiPhex?

This depends on the courier integration and account configuration. Businesses with existing courier arrangements can discuss their integration requirements with the LogiPhex team.

Does LogiPhex support B2C and B2B shipping?

LogiPhex supports different logistics requirements, including eCommerce parcel shipping and B2B shipping workflows. Available services may vary according to shipment type, weight, lane and business requirements.

How does LogiPhex help eCommerce businesses manage shipping?

LogiPhex brings supported courier partners, orders, shipment processing and delivery visibility into one connected shipping workflow.

Can I use multiple courier partners with LogiPhex?

Yes, supported courier partners can be managed through LogiPhex. Available options depend on courier integrations, serviceability and account configuration.

Can I connect my online store with LogiPhex?

LogiPhex can connect with supported eCommerce platforms and integrations. Shopify and WooCommerce are available today, and the team can confirm what else is supported for your setup.

Can I track eCommerce shipments through LogiPhex?

Shipments processed through supported courier integrations can be monitored through the LogiPhex tracking workflow according to available courier status information.

Does LogiPhex help manage NDR and RTO shipments?

Where supported, LogiPhex helps organise non-delivery cases and shipment exceptions so teams can monitor and take appropriate operational action.

Can I ship across India with LogiPhex?

LogiPhex supports domestic shipping through available courier and logistics partners. Actual serviceability depends on the origin, destination, shipment characteristics and available courier services.

How do I choose a courier for a domestic shipment?

Available courier options can vary based on serviceability, shipment weight, origin, destination, mode and other applicable shipping requirements. LogiPhex brings available options into a centralised workflow for easier selection.

Does LogiPhex support both surface and air shipping?

Available shipping modes depend on the courier partner, shipment type, route and account configuration. Supported options can be reviewed for the applicable shipment.

Can I track domestic shipments through LogiPhex?

Shipments processed through supported courier integrations can be monitored through the LogiPhex tracking workflow based on available courier tracking information.

Does LogiPhex support heavy B2B shipments?

LogiPhex supports different logistics requirements. Larger B2B and cargo movements may follow a different setup based on shipment weight, lane, mode and operational requirements. See Cargo & B2B Freight for how those shipments are handled.

What types of B2B shipments can I manage through LogiPhex?

Available options depend on shipment weight, dimensions, cargo type, origin, destination, mode and logistics-partner availability. Share your shipment requirements with the LogiPhex team to determine the appropriate setup.

What is the difference between parcel shipping and B2B freight?

Parcel shipping is generally designed for smaller individual shipments, while B2B freight may involve heavier or bulk movements, pallets, different weight structures, business delivery requirements and additional documentation.

Does LogiPhex support PTL and FTL shipping?

LogiPhex supports applicable PTL and FTL requirements through available logistics partners. Service availability depends on shipment characteristics, lane and operational requirements.

Can B2B freight shipments be tracked?

Tracking and shipment visibility depend on the logistics partner and integration available for the movement. LogiPhex helps centralise available shipment status information.

Is proof of delivery available?

POD availability depends on the logistics service and shipment workflow. Where supported, applicable proof-of-delivery information can be maintained with the shipment record.

How fast is hyperlocal delivery?

Delivery timelines depend on the pickup and destination locations, serviceability, shipment requirements and available delivery service. Faster same-city options, including two-hour delivery, may be available for eligible shipments and locations.

Where is LogiPhex hyperlocal delivery available?

Availability depends on the service area and supported delivery partners. Serviceability should be checked for the applicable pickup and destination locations.

Can I use hyperlocal delivery for eCommerce orders?

Where serviceability and shipment requirements allow, businesses can use applicable hyperlocal delivery options for local eCommerce orders.

Frequently Asked Questions

Frequently asked questions